Refund Policy
Need help with a Tagioo charge? This page explains how to request a refund and stop future subscription payments. The payment provider shown on your receipt determines how your request is processed.
1. Request a refund
Email hello@tagioo.com with your account email, payment date, receipt or transaction ID, and a short explanation of the issue. Please do not send passwords or full card details.
2. Purchases through Paddle
For purchases processed by Paddle, Paddle acts as the Merchant of Record and handles refund processing. You can request a refund through the support link in your receipt or at Paddle buyer support.
Eligibility is governed by the Paddle Refund Policy and Paddle Buyer Terms applicable to your purchase, together with your mandatory consumer rights. Paddle considers discretionary requests submitted within 14 days of the transaction; submitting a request does not guarantee approval. Statutory withdrawal rights and their conditions vary by location.
Approved refunds are normally returned to the original payment method where possible. Paddle states that eligible refunds are processed within 14 days of approval; statutory withdrawals may follow a different deadline. Your bank may affect when funds become available.
3. Technical problems or incorrect charges
If you cannot access the paid service, notice a duplicate payment, or believe a charge is incorrect, contact us with the details. We will investigate and help you resolve the issue or submit a refund request to the relevant provider. Your rights concerning faulty or misdescribed services remain unaffected.
4. Canceling a subscription
Canceling prevents future renewals; it is separate from requesting a refund for a past charge. For Paddle subscriptions, use the subscription-management link in your receipt, the billing portal linked from your Tagioo account, or Paddle buyer support. Check the effective cancellation date shown by the provider. A cancellation alone does not automatically refund a payment.
5. Shopify and local payments
Purchases billed through Shopify follow Shopify’s applicable billing and refund procedures. Contact Tagioo for help with a Tagioo app charge. For payments made directly through an available local method, email us with the transaction ID so we can review the request under the purchase terms and applicable law. Paddle cannot refund payments it did not process.
6. Access after a refund
A refund may end access to the paid subscription associated with that payment. We will explain the effect on your plan when your request is resolved.
7. Your rights and support
This policy does not limit mandatory consumer rights. If those rights provide greater protection, they apply. For billing help, contact hello@tagioo.com. See also our Terms of Service and Privacy Policy Refund Policy.